Privacy Policy

1. Who we are

Mucky Pups Childcare ("we", "us", "our") is a childcare provider registered with Ofsted, operating from Block C, Rockingham Leisure Park, Princewood Road, Corby, Northamptonshire, NN17 4AP.

We are the data controller for the personal information we collect. You can contact us at info@muckypups-childcare.co.uk or on 07787 22 8000.

2. What personal data we collect

We may collect and process the following categories of personal data:

• Parents and guardians: Name, address, telephone numbers, email address, employment details (for funding eligibility), relationship to child, emergency contact details, payment information.
• Children: Full name, date of birth, gender, medical information (allergies, health conditions, medication requirements), dietary requirements, developmental observations and progress records, photographs (where consent is given), Ofsted registration details.
• Website visitors: IP address, browser type, pages visited, time spent on pages (collected via cookies — see our Cookie Policy).
• Enquiries and tour bookings: Name, contact details, and information you provide when submitting an enquiry form.

3. How we use your personal data

We use your personal data for the following purposes:

• To provide childcare services and fulfil our contract with you
• To comply with our legal obligations as an Ofsted-registered childcare provider, including safeguarding duties
• To administer fees, funding claims, and payments
• To communicate with you about your child's care, development, and wellbeing
• To share developmental updates and observations via the Famly app (with your consent)
• To respond to enquiries, tour requests, and availability checks
• To improve our services and website

4. Our legal basis for processing

We process personal data on the following legal bases under UK GDPR:

• Contract: Processing necessary to fulfil our childcare agreement with you
• Legal obligation: Processing required by law (e.g. safeguarding, Ofsted registration, EYFS statutory framework)
• Legitimate interests: Processing for the legitimate interests of running our nursery safely and effectively
• Consent: Where we ask for your consent (e.g. photography, marketing communications) — you can withdraw consent at any time

For special category data (such as health information and dietary requirements), we rely on explicit consent or the substantial public interest basis under Schedule 1 of the Data Protection Act 2018.

5. Who we share your data with

We do not sell your personal data. We may share it with:

• Famly (our parent communication platform) — subject to their own privacy policy
• Formspree (our enquiry form processor) — for processing website contact forms
• Government bodies — including HMRC, the Department for Education, and local authorities, where required for funding claims or regulatory compliance
• Other childcare providers or schools — with your consent, when your child transitions
• Emergency services — where necessary to protect the health or safety of your child
• Our staff — only those who need access to provide care

6. How long we keep your data

We retain personal data only for as long as necessary:

• Children's records: Retained for a minimum of 3 years after the child leaves our setting (or until the child's 21st birthday, whichever is later) in line with Ofsted guidance
• Financial records: Retained for 6 years in line with HMRC requirements
• Enquiry data: Deleted within 12 months if no contract is entered into
• Safeguarding records: May be retained for longer periods in line with statutory guidance

7. Your rights

Under UK GDPR you have the right to:

• Access the personal data we hold about you
• Rectify inaccurate or incomplete data
• Erase your data (in certain circumstances)
• Restrict how we process your data
• Data portability — receive your data in a structured format
• Object to processing based on legitimate interests
• Withdraw consent at any time where we rely on consent

To exercise any of these rights, please contact us at info@muckypups-childcare.co.uk. We will respond within one month.

You also have the right to lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk or on 0303 123 1113.

8. Data security

We take the security of your personal data seriously. We implement appropriate technical and organisational measures to protect it against unauthorised access, loss, or destruction. Staff who handle personal data are trained in data protection and confidentiality.

9. Cookies

Our website uses cookies. Please see our Cookie Policy for full details.

10. Changes to this policy

We may update this Privacy Policy from time to time. The current version will always be available on this page. If we make significant changes, we will notify parents directly.

11. Contact us

If you have any questions about this Privacy Policy or how we handle your data, please contact us:

• Email: info@muckypups-childcare.co.uk
• Phone: 07787 22 8000
• Address: Block C, Rockingham Leisure Park, Princewood Road, Corby, NN17 4AP